What Are the Most Helpful VoIP Features for Small Businesses?

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Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity. During the pandemic, VoIP and video conferencing have skyrocketed by over 210%. This is largely due to …

Everything You Need to Know About Microsoft Viva Sales

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Data entry can be a real drag for salespeople. The time they spend on administrative tasks is time away from customer interactions. But that data is vital. It’s important to capture customer orders, quotes, needs, and more. Lead and sales reporting help sales managers know where to direct their attention. Analytics also help drive more efficient ways of closing the …

Lead Your Business More Effectively by Implementing Unified Communications

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Unified communications are a go-to solution for business owners looking to streamline their businesses and increase employee productivity in the long term. See how it benefits your business. Providing high-quality communication channels is crucial for any company. After all, it promotes cross-department collaboration and faster exchange of ideas.  Since phones often don’t suffice for this, many business owners turn to …

What Is an MSP (And How to Choose the Right One for Your Business)

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Managing data and IT solutions in-house can be challenging and expensive. That’s why many organizations turn to MSPs.  Digitalization has forced businesses to alter their operations and make IT a huge part of their day-to-day affairs. Still, some owners can’t cope with the change effectively, so they hire a managed service provider, or MSP, to take care of the work.  …

Finding the Right IT Provider: Avoid These 8 Mistakes

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Your business can benefit a lot from working with an IT provider. However, you need to avoid several key mistakes when choosing your team. Time spent on trying to figure out the technology you use in your business can be costly. While doing that, you can’t focus on your business needs, which can then result in poor customer satisfaction.  This …